Terms & Conditions

TERMS & CONDITIONS
1. About LampKompaniet
• The company is based in Ljungby. The company's mailing address is Bergvägen 15, 321 32. Our organization number is 969745-1459, and we are a part of Qubita HB.
• If you wish to contact us, please send an email to info@lampkompaniet.se with your inquiry and your contact information, and we will get back to you shortly.


2. Ordering
• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all the details about the products, prices, billing, and shipping address.
• If there is any mistake in the order confirmation, please contact us immediately via email at info@lampkompaniet.se.

• When ordering a made-to-order product, the right of cancellation does not apply; the product is then specifically ordered for you and cannot be returned. Warranty applies as usual.


3. Delivery
• Our normal delivery times are 1-4 days. Please note that orders placed on weekends will be shipped earliest on the following Monday.
• Customers receive free shipping within Sweden when they make a purchase exceeding 999 kr. If the purchase amount is below this, a shipping fee of 109 kr will be applied.
• If there are any delays in the delivery (without us notifying you of a longer delivery time), please contact us via email at info@lampkompaniet.se.
• Undelivered packages will incur a charge of 250 kr including VAT for administration and return shipping.


4. Prices
• All prices in the store are stated in SEK (Swedish Krona) and are inclusive of 25% VAT.
• We reserve the right to adjust the prices due to supplier price changes, misprints in the price list, as well as inaccuracies in prices caused by incorrect information. This can include orders which have already been placed and we will
Inform you within 24hours of placing an order if the prices are not right on the website when you placed your order.


5. Returns & Refunds
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of returns, starting from the day you receive an item you have ordered. However, we have decided to offer our customers a 60-day right of returns.


5.1 When you want to return an item:
• You must inform us of your decision to return. The message should be sent to us at info@lampkompaniet.se or registered on the website. Click here (https://www.lampkompaniet.se/index.php?route=account/return/add&order_id) to go to the return page. In your message, clearly state your name, address, email address, order number, and specify which items the return applies to.
• If you wish to return items, you should do so immediately and no later than within 60 days after the delivery of the products.
• You are responsible for the condition of the products upon return; therefore, the products should be well-packaged and in the original packaging.
• Regarding the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the item in the case of used or missing or damaged products.
• If you exchange for another item of the same value or higher and the product is returned in the original condition and in the original box the return shipping is free of charge.


5.2 The right of returns does not apply to:
• Products with a seal that has been broken by you.
• Custom-made products, tailored specifically to you or with a clear personal touch according to your preferences.
• Services that have been fully performed, and where you have expressly consented to the service starting without the right of return.
For more information about the statutory right of return, please see here.


6. Open Purchase and Returns
• Customers always have a 60-day exchange and return policy from the date the item is received.
• If the protective plastic has been removed, for example, from the lampshade, the item can no longer be sold. In this case, a depreciation fee will be charged, which may vary depending on what the customer has purchased.

7. Complaints and Disputes
• We inspect all products before they are sent to you. If, however, the product arrives damaged or if there is a shipping error, we commit to rectify the issue free of charge in accordance with applicable consumer protection laws.
• You must always contact us for approval before returning a defective item.
• Complaints should be made immediately after the defect is discovered.


7.1 How to Proceed with a Complaint?
• Any faults or defects should always be reported to info@lampkompaniet.se, including your name, address, email address, order number, and a description of the issue.
• If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover the return shipping costs for approved complaints.
• We reserve the right to deny a complaint if it turns out that the item is not defective in accordance with applicable consumer protection laws. In handling complaints, we follow guidelines from the Consumer Complaints Board (Allmänna Reklamationsnämnden), see arn.se.


8. Limited Liability
• We do not accept responsibility for indirect damages that may occur due to the product.
• We do not accept liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.
• Furthermore, no responsibility is taken for any changes in products/product features that have been altered by respective suppliers and other factors beyond our control.


9. Product Information
• We reserve the right for any typographical errors on this website as well as products being sold out. We do not guarantee that the images accurately represent the products' appearance, as there may be some color variation depending on the display screen, photo quality, and resolution. We always strive to present the products as accurately as possible.


10. Cookie Information
• According to the law on electronic information, visitors to a website should, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing activities. A cookie is a small text file that the website you visit requests to save on your computer in order to access various features. It is possible to configure your web browser to automatically reject cookies. More information can be found on the Post and Telecom Agency's website (pts.se).
• The cookies used by LampKompaniet aim to improve the services we offer. Cookies enhance the website's functionality and make it easier for you as a user. We also use cookies to collect and analyze behavioral data based on your use of the website and services, with the aim of improving the user experience and enabling personalized communication and messages tailored to you as a user.


11. Personal Information
• By shopping at LampKompaniet, you accept our privacy policy and our processing of your personal data. We value your personal privacy and do not collect more data than necessary to process your order. We never sell or disclose your information to third parties without legal grounds.
• LampKompaniet is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have subscribed to newsletters or promotional offers, to tailor marketing to your individual needs.
• The information below is a summary of how, in accordance with the General Data Protection Regulation (GDPR), we store and process your data.


11.1 What is personal information?
A personal information is any information that can be directly or indirectly attributed to a physical person.


11.2 What information do we store?
• To manage your order and respond to questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.
• Your data is stored as long as we have a legal basis to process your information, for example, to fulfill the contract between us or to comply with a legal obligation, such as accounting regulations.


11.3 Legal Basis
• In connection with a purchase, your personal data is processed to fulfill the contract with you.
• Marketing, promotions, and similar communications occur with your consent.


11.4 What Information is Shared and for What Purpose?
11.4.1 Payment Provider
• During the completion of a purchase, information is shared with our payment provider. The stored data includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also stored by the payment provider. This information is retained to facilitate the purchase and protect the parties involved against fraud.
• The payment providers (payment services) we use are: Klarna (account, account/credit card, direct payment to bank), Swish 123 16 97 473 (fastest refund), advance payment to bank giro, Paypal. If the customer chooses advance payment, an invoice is sent via email on the same day as the order or the day after. If the customer chooses Bank Giro, the payment should be made to BG number: 833-8170. Once the payment is registered and if we do not have the products in our warehouse the goods are ordered and dispatched.


11.4.2 Shipping Company
• To deliver your orders and fulfill our agreement, we need to share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and delivery address details. Email address and/or mobile number might also be shared with the shipping company for notifications.
• The shipping companies we collaborate with are: DHL, Postnord, Schenker UPS and a few others.


11.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider, MailChimp is what we use for sending out newsletters. This is done to keep you informed with updates and offers for marketing purposes.


11.5 Right to Access
You have the right to receive an excerpt of all information we have about you. The information will be provided electronically in a readable format.


11.6 Right to Rectification
You have the right to request us to update incorrect information or complete information that is incomplete.


11.7 Right to be Forgotten
You can request at any time that data concerning you be erased. There are a few exceptions to the right to erasure, such as if it needs to be retained to fulfill a legal obligation (for example, according to accounting regulations).


11.8 Data Protection Officer
LampKompaniet is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.


11.9 How We Protect Your Personal Data
• We employ industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information, such as personal data and passwords.
• We use a platform hosted on our own server, meaning our data storage is not shared with others, ensuring the privacy and security of your information.


12. Changes to the Terms and Conditions
• We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The modified terms will be applicable and accepted in connection with orders or visits to the website.


13. Disputes and Choice of Law
• In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you can turn to the Consumer Complaints Board (Allmänna Reklamationsnämnden), see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for online dispute resolution, see https://ec.europa.eu/consumers/odr.
• In case of a dispute, we will adhere to decisions from ARN or equivalent dispute resolution bodies.
• Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and regulations.